TOMOHARDJO, I. J. CRISIS COMMUNICATIONS MANAGEMENT IN APARTMENT RESIDENCE: HOW THE PUBLIC RELATIONS OFFICERS HANDLE CONFLICT BETWEEN MANAGEMENT AND TENANT. Jurnal Komunikasi dan Bisnis, Sunter, Jakarta, v. 10, n. 1, p. 45–58, 2022. DOI: 10.46806/jkb.v10i1.859. Disponível em: https://jurnal.kwikkiangie.ac.id/index.php/JKB/article/view/859. Acesso em: 17 apr. 2026.