SARASWATI, N. A.; JULIADI, R. PUBLIC RELATIONS STRATEGY IN ISSUE MANAGEMENT CUSTOMER SERVICE AT iBOX INDONESIA OUTLETS. Jurnal Komunikasi dan Bisnis, Sunter, Jakarta, v. 11, n. 1, p. 24–38, 2023. DOI: 10.46806/jkb.v11i1.986. Disponível em: https://jurnal.kwikkiangie.ac.id/index.php/JKB/article/view/986. Acesso em: 19 apr. 2026.