WIKARMA, G. S.; SIAGIAN, D. Apakah Layanan Digital Memuaskan Konsumen: Studi Empirik pada Bank BCA. Jurnal Manajemen, [S. l.], v. 12, n. 2, p. 40–51, 2023. DOI: 10.46806/jman.v12i2.973. Disponível em: https://jurnal.kwikkiangie.ac.id/index.php/JM/article/view/973. Acesso em: 9 oct. 2025.