Panatra, Giasinta, and Tony Sitinjak. 2020. “PENGARUH E-SERVICE QUALITY DAN KEAMANAN TRANSAKSI TERHADAP PERCEIVED VALUE CUSTOMER BISNIS E-COMMERCE: STUDI KASUS PADA PT. TOKOPEDIA”. Jurnal Manajemen 9 (2). https://doi.org/10.46806/jm.v9i2.661.