Panatra, Giasinta, and Tony Sitinjak. “PENGARUH E-SERVICE QUALITY DAN KEAMANAN TRANSAKSI TERHADAP PERCEIVED VALUE CUSTOMER BISNIS E-COMMERCE: STUDI KASUS PADA PT. TOKOPEDIA”. Jurnal Manajemen 9, no. 2 (May 15, 2020). Accessed October 9, 2025. https://jurnal.kwikkiangie.ac.id/index.php/JM/article/view/661.